Privacy Policy
Last updated: May 28, 2026 · Effective: June 1, 2026
At QuickRoute, your privacy is not an afterthought — it's a core principle. This policy explains exactly what data we collect, why we collect it, and how you can control it.
Our Privacy Commitment
QuickRoute Logistics Inc. is committed to protecting your personal information. We collect only what we need, use it only for the purposes described here, and never sell it to third parties. This policy applies to all users of our website, mobile app, and logistics services.
1. Information We Collect
QuickRoute Logistics Inc. ("QuickRoute", "we", "us", or "our") collects information you provide directly to us when you use our services.
Account Information
Name, email address, phone number, and password when you create an account.
Shipment Data
Sender and recipient addresses, package details, dimensions, weight, and tracking information.
Payment Information
Billing details processed securely through our PCI-DSS compliant payment partners. We never store raw card data.
Communications
Messages you send us through our contact form, support channels, or email.
Usage Data
Log data, IP addresses, browser type, device identifiers, and pages visited on our platform.
Location Data
Approximate location derived from IP address, and precise location if you enable GPS tracking for deliveries.
2. How We Use Your Information
We use the information we collect to operate, improve, and personalize our services.
Service Delivery
Process and fulfill your shipments, provide real-time tracking, and manage your account.
Communications
Send transactional emails, shipment status notifications, and customer service responses.
Platform Improvement
Monitor and analyze usage patterns to improve our services, features, and user experience.
Security
Detect, prevent, and respond to fraud, abuse, and security incidents.
Legal Compliance
Comply with applicable laws, regulations, and legal processes.
Marketing
Send promotional communications with your consent. You can opt out at any time.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
Service Providers
Trusted partners who assist in operating our platform under strict confidentiality agreements.
Carrier Partners
Shipping carriers who need recipient information to complete your deliveries.
Legal Requirements
When required by law, court order, or to protect our rights and the safety of others.
Business Transfers
In connection with a merger, acquisition, or sale of assets, with prior notice to you.
4. Data Security
We implement industry-leading security measures to protect your personal information at every layer.
Encryption in Transit
All data transmitted between your browser and our servers is encrypted using TLS 1.3.
Encryption at Rest
Sensitive data stored in our databases is encrypted using AES-256 encryption.
Access Controls
Role-based access controls ensure only authorized personnel can access your data.
Security Audits
Regular third-party penetration testing and security audits of our infrastructure.
Incident Response
Dedicated security team with a 24-hour incident response protocol.
5. Your Rights & Choices
You have meaningful control over your personal data. Exercise any of these rights by contacting us at privacy@quickroute.com.
Right to Access
Request a copy of all personal data we hold about you, delivered within 30 days.
Right to Rectification
Correct inaccurate or incomplete personal data in your account at any time.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Portability
Receive your data in a structured, machine-readable format for transfer to another service.
Right to Object
Object to processing of your data for direct marketing or profiling purposes.
Opt-Out of Marketing
Unsubscribe from marketing emails at any time via the link in any email we send.
6. Data Retention
We retain your personal data only as long as necessary to provide our services and comply with legal obligations.
Account Data
Retained for the duration of your account plus 3 years after closure for legal compliance.
Shipment Records
Shipment history retained for 7 years to comply with transportation and tax regulations.
Payment Records
Transaction records retained for 7 years as required by financial regulations.
Marketing Data
Deleted within 30 days of unsubscribing from marketing communications.
7. Cookies & Tracking
We use cookies and similar tracking technologies to provide, improve, and protect our services. You can control cookie preferences through your browser settings or our cookie consent manager.
View our full Cookie Policy →8. International Data Transfers
QuickRoute operates globally. Your data may be transferred to and processed in countries other than your own. When we transfer data internationally, we use Standard Contractual Clauses approved by the European Commission and other appropriate safeguards to ensure your data remains protected to the same standard as in your home country.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at privacy@quickroute.com and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email and by posting a prominent notice on our website at least 30 days before the changes take effect. Your continued use of our services after the effective date constitutes acceptance of the updated policy.
11. Contact Our Privacy Team
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, our dedicated Privacy Team is here to help.
Email: privacy@quickroute.com
Mail: QuickRoute Logistics Inc., Privacy Team, 847 Industrial Blvd, Presque Isle, ME 04769, USA
Response Time: We respond to all privacy requests within 30 days.